You have 14 days upon receiving your item(s) to decide if the items are right for you. We gladly accept unworn, unwashed, or any defective items you’ve purchased.
At the moment, we can only accept return from US customers.
You cannot return items that are worn, washed, damaged, and have the original tags removed.
We cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention, or decline the refund application.
We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
Return defective items
We will do our best to ensure that the products shipped to our customers are in their best conditions. But if your product turns out to be defective, please provide us with the following proofs:
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
A detailed description of the problem;
Once we determine the product is defective, you can return it back to us for free.
How long do I have to make a return?
Go to Return Center, and enter your order ID and email.
Choose the items you’d like to return and indicate your return reasons.
Choose your compensation method.
After we approve your return request, you can proceed with the return. We will provide the USPS return label (Please do not return to the address on your package. That is not our return address and will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.)
Carefully package your items in the original shipping box if possible, and securely tape the Return Label on the outside of your return package.
Mail out the return package at your nearest USPS location.
Be sure to include your order number, billing name & address, and reason on a piece of paper with your return.
Do I Have To Pay For Shipping for the return？
You can return your package with a traceable carrier of your choice, or you can use the Return Label we provided, and $7.99 shipping fee will be deducted from your refund.
Refund
Refund will be processed within 3 business days upon receipt of the returned packages. The refund will be issued to your original payment account.
We do not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.
For all US, Canada and EU customers, if the delivery of your packages takes longer than 30 days, you can reach out to us to apply for partial refund.
Note: Shipping fee and insurance are non-refundable.
